FAQ

  • Product Questions

    How are your pet products eco-friendly?
    Each item is lovingly handcrafted from upcycled factory scraps or overstocked fabrics and transformed into chic designs. Whenever possible, we use organic and all-natural materials. Our laminates are always free from PVC, lead and BPA. Your pup will be chic and green!

    How do your products give back?
    When you choose a Baxter & Birdie product, you provide a collar or leash to an animal in need through our "Buy One, Give One" program. Buy one Baxter & Birdie pet product, and we will make an additional collar or leash for an animal welfare organization: it's that simple.

    Why choose a Baxter & Birdie product?
    Each Baxter & Birdie pet product is part of our Buy One, Give One campaign. When you invest in a Baxter & Birdie product, you are also providing a collar or leash to animal in need. A Baxter & Birdie pet product brings new life to unwanted materials and reduces waste — while also bringing opportunity and hope to shelter animals. Plus, your pup will be super stylin' in her designer duds, and make all the other pooches (and pet parents!) at the dog park jealous. Our pet products are a win-win-win!

    Why does my purchase not look like the picture on the website?
    Because each item is handmade, the item you receive may vary slightly from the online image. This just means your pet's look is truly one-of-a-kind! And our eco-friendly fabric, durable construction and high-quality design is always the same, no matter which item you purchase.

    How do I clean my collar?
    We laminate our collars and leashes to resist stains, rips, moisture and mud. This means that cleaning your pup's collar or leash is as simple as wiping it off with a soft, damp cloth. Our products are the only stylish designer duds that don't require any special washing! And for puppy parents that still want to toss 'em in the wash, we say, "Go for it!" We tested our collars in the washing machine and they come out looking brand spankin' new – just be sure to use cold water and the gentle cycle (and no bleach, please!).

    Are your collars and leashes durable?
    Absolutely. They're constructed to last for years and stand up to your pup's toughest play challenges. We tested our products on two different pups – Marley and Tula – and they both said that their collars looked great whether they were rolling in the mud, swimming in the lake, or chasing down squirrels. Plus, Marley and Tula reported that all the other pups at the dog park were jealous!

    Do you have limited quantities?
    Each Baxter & Birdie pet product you order is made just for you and your pet! Since we use upcycled materials and factory scraps, we only create a product when an order is placed. This reduces waste and supports sustainability. Sometimes our upcycled materials are only available in limited quantities, so we may temporarily sell out of a favorite collar design. Not to worry – we do our best to keep fabric in stock so your pup can be strutting his stuff and looking fabulous!

    Are your nylon webbing collars and leashes eco-friendly?
    Sustainability is the name of the game! While organic surplus nylon webbing is not available, we are still committed to reducing your pup’s carbon footprint (and ours, too!). Like all our collars and leashes, we only make what you order. This way, there’s no wasted material or unused supply gathering dust. Trust us—as soon as we can get our hands (and paws!) on surplus nylon webbing, we’ll be using it!

  • Shipping Questions

    When will my order arrive?
    Since we use upcycled materials and factory scraps, we only create a product when an order is placed. This reduces waste and supports sustainability. We know your pup can’t wait to show off a new Baxter & Birdie pet product. So start the countdown – your pup’s new collar or leash will be shipped in 7 to 10 business days!

    Are your shipping packages eco-friendly?
    Absolutely! We support sustainability in every way we can. We send all our pet products in small, reusable envelopes made by EcoEnclose, LLC. Your items will arrive in a white envelope with a cute bird on it. After you open along the perforation, you’ll notice an extra adhesive strip. You can reuse the envelope... and after that, it will complete biodegrade within 5-60 months. Plus, our awesome EcoEnclose envelopes are made right here in the USA!

  • Sizing Questions

    What are your collar sizes?
    Our collar sizes are:
    Extra-Small/Small: 5/8" wide. Fits: 9.5-13" neck.
    Medium: 3/4" wide. Fits 12-17" neck.
    Large: 1" wide. Fits 16-25" neck.


    Our leashes sizes are:
    Extra-Small/Small: 5/8" wide. 5ft. in length.
    Medium: 3/4" wide. 5ft. in length.
    Large: 1" wide. 5ft. in length.

    How do I determine my dog's collar size?
    Determining your dog's collar size doesn't have to be complicated! Already own a collar that fits? Simply lay out that collar and measure the length.

    Need an exact fit? Wrap a measuring tape or piece of string around your pup's neck. When measuring, remember the two-finger rule: there should be enough room between the collar and the neck so that two fingers can snuggly fit. This ensures your pup will be comfortable and that his collar won't be too tight.

    Are you the proud parent of a growing puppy? Since our sizes overlap, if you're on the high end of one size, we suggest ordering up. This way your pup can grow into his new collar – rather than growing out of it.

    Still not sure? Email help@baxterandbirdie.com. We are always happy to help!

    Do you offer custom sizes?
    Absolutely! We are here to help you find the perfect fit for your pet! Feel free to email help@baxterandbirdie.comand we will do anything we can to make our leashes or collars just right for your pet. We do not charge an additional fee for a custom size, however please note we cannot accept returns or exchanges on custom orders. We're so sorry!

    Do you offer collars for cats?
    Of course! You bet! We are thrilled to make a custom cat collar in either a small or medium size. Our custom cat collars also feature a breakaway clasp for your cat's safety. In the event that your cat gets tangled up in something while roaming and exploring, a breakaway collar will pop off, allowing your cat to escape unharmed.

    Email help@baxterandbirdie.com and we are happy to help your kitty get the puuuurfect collar!

  • Payment Questions

    How do I place an order?
    From the product page, simply select your desired size and add it to our nifty shopping cart. Your payment will be processed through PayPal.

    Can I write a check?
    Prefer to pay the old fashioned way? You can also mail us a check at: 2051 NW Upsala Drive. Oak Harbor, WA 98277. Just send us a message with your desired product and let us know that a check is on the way! After you send us a message, we'll put your desired collar on hold for 10 days while we wait for your check's arrival in the mail.

    Once I place my order, how long will it take for it to be completed?
    Each Baxter & Birdie product is truly one-of-a-kind so please allow 7-10 business days for us to create your order. If it will take any longer we'll be sure to let you know!

    Please do not hesitate to contact us if you need it faster! Helping you makes us happy! Email help@baxterandbirdie.com and let us know how we can help.

  • Returns & Exchanges

    What if I'm not satisfied?
    At Baxter & Birdie, we don't just guarantee satisfaction. We promise 100% happiness! If one of our pet products does not meet your discerning taste (or your pup's), simply return it for a full refund or replacement. No questions asked. We love knowing what we can change or do better, so feel free to share!

    Can I exchange a collar for a different one?
    Of course! If you aren't happy with a size or style, just let us know. Please keep in mind, however, that because each collar, leash, or accessory is custom made, we sometimes run out of patterns. Since we work with upcycled materials, we only receive a limited amount of fabric, and we can't guarantee the availability of our products. So if you see something you like, let us know right away! If we've sold out of the product you wanted, we are happy to refund your money.

    Can I return or exchange a custom collar?
    Sadly, custom orders cannot be returned or exchanged. We're bummed too!

    How do I return or exchange my pet product?
    We make returning or exchanging a pet product super easy! Simply print out a return/exchange form and drop it in the mail, along with the product. If you're returning a product, we'll refund your money back in the form of your original payment minus shipping.

    How is my payment refunded?
    Your account will be credited back within 14 business days. If you have requested an exchange, your account will be credited for the return and charged for the new item.

    If you paid via check you will receive a check in the mail within 14 business days. Please make sure to provide the proper mailing address.